Contact support
A person reads every message. Replies come within one working day, usually sooner.
Before you write
- Look in the FAQ and Troubleshooting. Most questions have an answer there.
- Have the email address of your account at hand.
Use the form
- Open the contact page.
- Fill in your name and email address.
- Choose a topic: Import, Billing and plans, Something is not working, Feature request, Privacy and data, Press or Something else.
- In the message, write what happened and what you expected to happen. The message needs at least 10 characters.
- Select Send message.
If the form cannot send your message, write to the address below instead.
Or write an email
| Write to | For |
|---|---|
| help@readsira.com | Help with your account: imports, billing, anything not working |
| privacy@readsira.com | Privacy and data: access, export and deletion requests |
| press@readsira.com | Press: screenshots and logo files on request |
| curators@readsira.com | Curators and partnerships: publishing collections on Readsira |
What to include
- What you did, step by step, and what you saw instead of what you expected.
- The exact text of any error message.
- The device and browser, and whether you use the extension or the app.
- For a billing question, the email on the account. Never send your password.